Site Support

You can upload an avatar image to your account, which will appear alongside your name on comments you make on videos and collections. The website’s admin will also see your avatar in your account.

1. Navigate to the Dashboard.

   
   

2. On the Profile tab, click on the camera icon. Select an image that meets the recommended dimensions (200x200)

   
   

3. Scroll down and click Save Changes to save the uploaded image.

If you have forgotten your password, you can easily reset it on the website.

To reset your password:

1. Click on the Sign In button on the main page.

   
   

2. While on the sign-in page, click on Forgot Password?

   
   

3. Enter your email address and click Send Instructions

   
   

4. A confirmation will appear that the reset email has been sent

   
   

5. Go to your email and click on the Reset password link provided in the reset email

   
   

6. Enter your new password and click Change Password

   
   

7. A confirmation message will appear, and you will be automatically redirected to the home page to log in

NOTE: You cannot reset your password via apps. You should first reset it on the website then the changes will be applied to app log-in credentials.

If you have changed your email or name and want to update it, you can easily update it on the website.

1. Once you have logged in, navigate to the Icon button on the top right at the header and then Dashboard.

   
   

2. Under the Profile tab, you can update your Email and Full Name whenever you need to. After making the changes, click on Save Changes.

   
   

If you want to quickly find the videos you watch frequently, you can mark those videos as Favorites. Once you mark them, a Favorites category will appear at the top of the catalog page.

To add the video to favorites, click on Add to Favorites below the video player.

Collections

You can favorite an entire collection to keep it in the Favorites category or you can favorite an individual video within that collection.

On the collection page, navigate to the Add Collection To Favorites button to favorite an entire collection.

To favorite only an individual video within a collection, go to the collection page, click on the video you want to favorite, then click the Add to Favorites button under the video's player.

To cancel a subscription, you must access the website if you fulfilled a payment on the website.

If the subscription originated through an app purchase, you must cancel it through the app from which you purchased (ie Apple Pay or Google Play Store). Canceling an in-app purchase via the website will not cancel app-based membership plans. The website administrator cannot cancel it for you if you purchased through an app.

To cancel a web subscription:

1. Log in to your account and click on Dashboard (located within a drop-down menu underneath your profile picture)

2. From the dashboard, click on the Purchases tab

3. Click Cancel Membership below your active plan

4. When the pop-up appears, click on Cancel My Membership

5. Once you've completed these steps, the subscription will be officially canceled, and you will not be charged for the subscription in the future. Note: You will continue to have access to your membership benefits until the end of the current billing cycle